EXPERIENCE
IT Systems Engineer
OX BioMed
08/2025 - 03/2026 
Reno, NV
- Implemented and optimized IT solutions, including Microsoft 365 resources, SAML SSO integrations, UniFi network resources, and other systems.
- Coordinated communication with vendors on implementing and troubleshooting solutions, and worked alongside an MSP to purchase software licenses and implement systems.
- Established policies and procedures to strengthen the technical posture of the organization, including establishing onboarding & offboarding, incident response, and cybersecurity best practices.
IT Server Administrator
University of Nevada, Reno
03/2023 - 08/2025 Reno, NV
- Administered Remote Desktop Services. Managed user access. Employed monitoring tools. Ensured 99% uptime. Conducted maintenance. Updated applications.
- Oversaw cloud-based storage such as Box, SharePoint, and OneDrive by administering quotas and storage capacities, generating analytical reports, and collaborating with users to develop tailored storage solutions.
- Partnered with various departments to automate workflows using Power Automate, engaging in requirements analysis and cooperative solution design to meet organizational objectives.
IT Systems Specialist
Washoe County School District
11/2021 - 02/2023 Reno, NV
- Led and supported the implementation of IT initiatives across the school district, including device refresh cycles and establishing sites.
- Managed print servers, DHCP reservations, and Active Directory. Oversaw device and app administration with Microsoft Intune.
- Assisted with escalated tickets and guided junior technicians and interns regarding departmental procedures and industry standards.
- - - - - - - - - - - - - Expanded Work History - - - - - - - - - - - - -
1:1 IT Technician
Washoe County School District
06/2018 - 10/2021 Reno, NV
- Led in the adoption of the district’s 1:1 learning program. This included providing support, maintaining documentation, working with stakeholders, and educating students and staff.
- Provided technical support to students and staff for available technology solutions using help desk ticketing systems.
- Deployed, maintained, and supported hardware such as PCs, Smartboards, and printers across district locations.
IT Helpdesk Technician
Washoe County School District
04/2018 - 06/2018 Reno, NV
- Provided excellent customer service and technical support to customers within the Washoe County School District via phone or email.
- Assisted users resolve basic tech issues by walking them through steps or utilizing remote assistance and aided clients with password resets for both staff and students.
- Created help desk tickets and assigning tickets to the appropriate channels if issues could not be resolved at the help desk.
SKILLS
Technical Skills
Systems Administration MDM & MAM User Support Systems Monitoring Git Scripting & Automation
Programming and Scriping Lanuages
PowerShell Python Bash HTML CSS JavaScript SQL
Technology Solutions
Microsoft Azure Microsoft 365 Microsoft Entra Microsoft Intune Active Directory AWS Power Automate Okta Ubiquity (UniFi)
Operating Systems
Windows Server & Client MacOS Linux Ubuntu CentOS Redhat
Soft Skills
Bilingual Customer Service Documentation Time-Management People Skills Mentorship
SUMMARY
Results‑driven IT professional with 8 years of progressive hands‑on experience supporting, administering, and optimizing enterprise technology environments across higher education, healthcare, and public sector organizations. Proven expertise in systems administration, Microsoft 365, Azure, endpoint management, and cloud‑based solutions, with a strong focus on reliability, security, and user experience.
EDUCATION
Bachelor of Science in Information Technology
Western Governors University
2017 - 2020 Online
CERTIFICATIONS
Microsoft 365 Certified: Administrator Export
Microsoft
Microsoft Certified: Azure Administrator Associate
Microsoft
Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft
CompTIA Cloud+
CompTIA
CompTIA Security+
CompTIA
CompTIA Network+
CompTIA
CompTIA A+
CompTIA
CompTIA Project+
CompTIA
CompTIA Linux+
CompTIA
FIND ME ONLINE
Resume updated on 03/25/2026
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